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Tettra Academy

Proactive Support

Proactive support involves anticipating and addressing customer issues before they arise or escalate. This strategy allows organizations to improve customer satisfaction and loyalty by solving problems before customers even need to ask for help. 

In customer service, proactive support can include sending out alerts about potential issues, providing regular updates, and offering guidance that might prevent future difficulties. 

This approach not only enhances the customer experience but also reduces the burden on support teams by decreasing the volume of incoming queries.