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Tettra Academy

    Quick Start: Ten Minute Tettra Setup
  • Category IconThe Admin Course
    • The Writer CourseThe Read-Only User Course
  • Category IconThe Case for Building a Knowledge Base
  • Category IconTettra Templates Directory
    • Support Site Content Management Strategy
  • Category IconTettra Customer Service Response Scripts
    • Account Access Issues Response Script
    • Acknowledging Frustration & Difficulties Scripts
    • Addressing Specific Product/Service Q’s Scripts
    • Cancellation Request Due to Non-Usage Script
    • Closing the Conversation Scripts
    • Comparison with Competitors
    • Complaint About Service Downtime Response Script
    • Data Security Concerns Response Script
    • Difficulty Understanding the Software Response Script
    • Dissatisfaction with Service Update Response Script
    • Escalating Issues Scripts
    • Feedback on Product Complexity Script
    • Greeting and Introduction Scripts
    • Handling A General Inquiry Scripts
    • Handling Complaints and Dissatisfaction Scripts
    • Handling Refunds, Returns, and Damages Scripts
    • Pricing Confusion Response Script
    • Processing Orders and Transactions Scripts
    • Questions About Integrations Response Script
    • Request for Features Not Available Response Script
    • Request for Feedback or Review Scripts
    • Request for Refund Outside Policy Script
    • Slow Response Times Script
    • Technical Support and Troubleshooting Scripts
  • Category IconCustomer Service Terms Glossary
    • Internal Content Management Strategy[Guide] How to Craft the Perfect Culture Deck -- Tettra

Tettra Customer Service Response Scripts

Use these script templates to craft your own responses to common customer inquiries. Many pages contain more than 1 script to use. 

  1. Page IconAccount Access Issues Response Script
  2. Page IconAcknowledging Frustration & Difficulties Scripts
  3. Page IconAddressing Specific Product/Service Q’s Scripts
  4. Page IconCancellation Request Due to Non-Usage Script
  5. Page IconClosing the Conversation Scripts
  6. Page IconComparison with Competitors
  7. Page IconComplaint About Service Downtime Response Script
  8. Page IconData Security Concerns Response Script
  9. Page IconDifficulty Understanding the Software Response Script
  10. Page IconDissatisfaction with Service Update Response Script
  11. Page IconEscalating Issues Scripts
  12. Page IconFeedback on Product Complexity Script
  13. Page IconGreeting and Introduction Scripts
  14. Page IconHandling A General Inquiry Scripts
  15. Page IconHandling Complaints and Dissatisfaction Scripts
  16. Page IconHandling Refunds, Returns, and Damages Scripts
  17. Page IconPricing Confusion Response Script
  18. Page IconProcessing Orders and Transactions Scripts
  19. Page IconQuestions About Integrations Response Script
  20. Page IconRequest for Features Not Available Response Script
  21. Page IconRequest for Feedback or Review Scripts
  22. Page IconRequest for Refund Outside Policy Script
  23. Page IconSlow Response Times Script
  24. Page IconTechnical Support and Troubleshooting Scripts
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