The best practice is to start every interaction with a warm, professional greeting. This customer service script should include how to introduce oneself and the company, setting a positive tone for the conversation.
Script 1: “Good [morning/afternoon/evening], thank you for reaching out to [Company Name]. My name is [Name], how can I assist you today?”
Script 2: “Hello and welcome to [Company Name], I hope you’re having a good day! I’m [Name], how may I assist you with your queries or concerns today?”
Script 3: “Hi there! This is [Name] from [Company Name]. How can I make your day better by assisting you?”