When a customer service representative cannot resolve an issue, they should have a script for escalating the issue to a higher level of support.

Script 1: “I understand the urgency of this matter. Let me connect you with our specialist team who can provide the necessary assistance immediately.”

Script 2: “It seems this issue requires special attention. I’ll escalate this to our expert team for a swift resolution. May I have your best contact information for follow-up?”

Script 3: “I appreciate your patience. It seems we need some additional assistance with this matter. Let me quickly connect you with a supervisor who can help us resolve this.”