Difficulty Understanding the Software Response Script
Use it when: A customer is having trouble understanding how to use your software effectively. This is a cue to offer additional resources, training, or personalized support to help them get the most out of your service.
Response: “It sounds like you’re facing some challenges with our software. Let’s schedule a personalized training session to walk you through the features and answer any questions. Our goal is to ensure you feel confident and get the most out of our service.”