Use it when: A customer complains about experiencing downtime or service interruptions. This template is for apologizing for the inconvenience, explaining any measures taken to resolve the issue, and how you plan to prevent such occurrences in the future.
Response: “We sincerely apologize for the recent downtime and any inconvenience it caused. Our team worked diligently to resolve the issue, and we’ve implemented measures to prevent future occurrences. Your trust is valuable to us, and we’re committed to providing reliable service.”