Cancellation Request Due to Non-Usage Script
Use it when: A customer requests to cancel their subscription due to not using the service as much as they expected. This response provides an opportunity to review their account, suggest ways to make better use of the service, or discuss alternative subscription models.
Response: “We’re sorry to see you go and understand that sometimes our service may not fit every need. Before proceeding with the cancellation, may I offer a complimentary consultation to ensure you’re leveraging all relevant features? Alternatively, we can discuss pausing your subscription.”