Equip your team with scripts that detail how to answer more complex questions about your products or services, including features, compatibility, and usage tips. These will improve the overall customer experience. 

Script 1: “That’s a great question about [product/service]. It features [explain feature], which means [benefit]. Would you like more information on how it works or how it can meet your needs?”

Script 2: “You’ve made a fantastic choice inquiring about [product/service]. It’s designed to [describe purpose] and benefits you by [describe benefit]. Would you like to know how to get started with it?”

Script 3: “I’m happy to help with your questions about [product/service]. It’s especially known for [highlight feature], which helps with [explain benefit]. Do you have any specific questions about using it?”