User Experience (UX)
User Experience (UX) refers to all aspects of a user’s interaction with a company’s products or services, focusing on enhancing customer satisfaction and usability.
In customer service, UX plays a vital role in designing processes and interfaces that are user-friendly and meet the needs of customers.
Good UX practices ensure that the customer's journey through any service or product is smooth, enjoyable, and fulfilling, thereby enhancing overall satisfaction and loyalty.